Duct-taped tools
Replace the glue with plumbing.
Every growing company ends up with a stack stitched together by one person's clever workaround. It works until it doesn't, and then nobody knows which link broke. We turn the hope-based glue into integrations you can actually rely on.
Sounds familiar?
- One automation breaks and three teams stop working.
- The same customer exists in four systems, spelled four ways.
- Someone exports a CSV every Monday morning, by hand.
- Only one person knows how any of it is wired.
How we fix it.
Every step runs through the Ticket Portal — status, owner, logs, no mystery.
- 01
Map the stack.
Every app, every hand-off, every silent dependency — written down in one diagram.
- 02
Decide what stays.
Consolidate overlapping tools, cut the ones paid for out of habit.
- 03
Build real integrations.
Proper syncs with error handling, retries, and logs instead of a chain that fails silently.
- 04
Kill the manual steps.
Recurring exports, re-typing, and copy-paste rituals get automated out of existence.
What you end up with
Data lands where it belongs on its own, and when something does break, you get told instead of finding out from a client.
Other things we fix.
Confusing CRM
Your CRM became the place no one wants to open. We map the actual workflow, prune the noise, and make the right next step obvious.
See how we fix itUseless reports
PDFs nobody reads. We rebuild reporting around the decisions you actually make — fewer numbers, more answers.
See how we fix itBad onboarding
Every new hire takes a month to find the right button. We document, simplify, and automate the boring parts of the first 30 days.
See how we fix itNo client portal
Clients emailing you to ask what's going on is a bug, not a feature. We build the portal so they self-serve and you ship.
See how we fix itAI????
AI shouldn't be a sticker on the box. We find the 2–3 places where it genuinely removes work, and we wire it in carefully.
See how we fix itTHE SMITHERS FIELD GUIDE
A useful place to start.
Make Canadian mortgage records retrievable for FINTRAC
Build a transaction record index with evidence pointers, owners, dates, retention fields, and a safe retrieval test for covered mortgage businesses.
Why your automations keep breaking
Trace a failed workflow from trigger to destination using a practical diagnostic, event log example, and recovery worksheet.
One-way or two-way sync? Start with ownership
Choose integration direction by field ownership, with a conflict-resolution table and a source-of-truth worksheet.
Got something
long and annoying?
Send it over. We scope it, ticket it, and get it off your desk.