Onboarding & handoffs / GUIDE + WORKSHEET
Turn a signed proposal into an owned project
A sales-to-delivery handoff template for accepted scope, promises, dependencies, contacts, and a clear delivery acceptance step.
THE STARTING POINT
Pass the accepted scope, client expectations, constraints, and outstanding decisions to a named delivery owner. Make the receiving team confirm the handoff is usable. A won deal should trigger a reviewable project setup, not silently turn every sales note into a delivery commitment.
Preserve what was actually agreed
Link the accepted proposal version and identify any subsequent written changes. Separate commitments from ideas discussed during sales. Record assumptions about client inputs, timing, and access that affect delivery. If the agreement references external documents, make sure the delivery owner can reach the relevant versions without asking the salesperson to reconstruct the conversation.
Name the receiving owner
Assign someone who can accept responsibility for the next milestone, not merely a shared project board. Include the client's decision-maker, operational contact, and escalation route. Give the receiver a concise list of unresolved items with owners. Automated project creation can prepare the structure, but acceptance should establish that the information is understood and sufficient.
Close the loop on rejected handoffs
When delivery finds a gap, return a specific request to the appropriate owner and keep the dependency visible. Repeated missing assumptions may indicate a sales qualification problem rather than poor project management. Review a sample of handoffs together and update the template. Avoid adding mandatory fields unless they resolve an actual downstream ambiguity.
WORKED EXAMPLE / ILLUSTRATIVE
A fictional integration project
Sales agreed to connect two systems, assuming the client can provide suitable access. Delivery accepts the scope but flags that access as a start dependency. The team resolves the assumption before committing to implementation dates.
| Handoff item | Evidence | Owner |
|---|---|---|
| Accepted scope | Proposal version 3 | Sales |
| System access | Client confirmation pending | Client technical contact |
| First milestone | Map fields after access verification | Delivery lead |
MAKE IT USEFUL
Sales-to-delivery handoff
Keep accepted commitments separate from open assumptions.
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Before you put it to work
- Use the accepted version.
- Name a receiving owner.
- Expose assumptions and dependencies.
- Record handoff acceptance.
A sales stage change is a useful trigger, but it is not evidence that every delivery dependency is satisfied.
IF THIS LOOKS FAMILIAR
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