Retail & E-commerce
Sell everywhere. Manage once.
Retail and e-commerce businesses add channels faster than systems. Storefront here, marketplaces there, inventory in a third tab, shipping in a fourth. We make it one operation instead of four part-time jobs.
Sounds familiar?
- Overselling because inventory syncs 'eventually'.
- Order status requires checking three dashboards.
- Promotions mean manually touching every channel.
- Returns live in a spreadsheet named FINAL_v7.
What we build.
Every step runs through the Ticket Portal — status, owner, logs, no mystery.
- 01
Inventory that stays honest.
One stock count feeding every channel in real time — overselling becomes a memory.
- 02
Orders in one queue.
Every channel's orders in a single fulfilment flow, with status pushed back automatically.
- 03
Promotions without the copy-paste.
Pricing and campaigns managed once, published everywhere they need to be.
- 04
Returns that close the loop.
Returns tracked back into inventory and accounting — no orphan spreadsheet.
What you end up with
One operation behind every channel — stock stays honest, orders flow, and growth stops meaning more tabs.
Other industries.
Lenders
Leads in one tool, files in another, status updates by phone. We connect lead generation, CRM, borrower and broker portals, and reporting so deals move without the chasing.
See what we fixConstruction & Trades
Quotes in inboxes, job costs in notebooks, schedules on a whiteboard. We wire quoting, dispatch, and job tracking into one flow your crew actually uses.
See what we fixProfessional Services
Agencies, accountants, consultants — client work tracked in five places and retainers nobody can see. We make client work and time visible end to end.
See what we fixOperations & Field Services
Distributors, logistics, maintenance — dispatch by spreadsheet and stock counted by memory. We connect orders, inventory, and the field into one source of truth.
See what we fixTHE SMITHERS FIELD GUIDE
A useful place to start.
Which inventory count should you trust?
Reconcile inventory across channels by separating physical stock, reservations, availability, and unprocessed movements.
Close the loop on an ecommerce return
Map return requests, received items, refunds, stock decisions, and customer communication without treating them as one status.
Got something
long and annoying?
Send it over. We scope it, ticket it, and get it off your desk.