Operations & Field Services
Every moving part, finally visible.
Ops-heavy businesses have the most moving parts and the least time to count them. When orders, inventory, and field crews live in separate worlds, things ship late, stock goes missing, and nobody knows why until the customer calls.
Sounds familiar?
- Inventory numbers are a suggestion until someone walks the warehouse.
- Dispatch runs on a spreadsheet one person understands.
- Customers call for order status because the system can't tell them.
- Same data gets typed into three different systems, daily.
What we build.
Every step runs through the Ticket Portal — status, owner, logs, no mystery.
- 01
One source of truth.
Orders, stock, and deliveries connected so every team reads the same numbers.
- 02
Dispatch without the heroics.
Routes and assignments planned in the system, visible to the field, adjustable in seconds.
- 03
Status that shares itself.
Automated customer updates at every step — the phone stops ringing for 'where is it?'.
- 04
Kill the double entry.
Integrations move data between systems so humans stop being the API.
What you end up with
Stock counts itself, dispatch stops being a bottleneck, and customers get answers before they ask.
Other industries.
Lenders
Leads in one tool, files in another, status updates by phone. We connect lead generation, CRM, borrower and broker portals, and reporting so deals move without the chasing.
See what we fixConstruction & Trades
Quotes in inboxes, job costs in notebooks, schedules on a whiteboard. We wire quoting, dispatch, and job tracking into one flow your crew actually uses.
See what we fixProfessional Services
Agencies, accountants, consultants — client work tracked in five places and retainers nobody can see. We make client work and time visible end to end.
See what we fixRetail & E-commerce
Shopify, marketplaces, inventory, shipping — each in its own tab. We stitch storefront, stock, and fulfilment together so nothing falls between platforms.
See what we fixTHE SMITHERS FIELD GUIDE
A useful place to start.
Stop retyping field notes at the office
Design a field-to-office handoff with job identifiers, usable mobile forms, offline exceptions, and an office acceptance step.
A finished job still needs a clean office handoff
Move completed field work toward invoicing with an acceptance checklist, missing-information queue, and clear correction ownership.
Got something
long and annoying?
Send it over. We scope it, ticket it, and get it off your desk.